FAQs

THE UGLYBOX SUBSCRIPTIONS

Each ‘The Uglybox’ contains at least:

2 Treats – One more meaty and the other to chew

2 Toys – These will be a mix of enrichment either as a plush, balls and/ or treat dispensers

What makes these items special?

Treats: All our treats are made in Australia or New Zealand with only the best quality meats. Nothing cheap and nasty!

Toys: Our toys are all high quality and we stand behind them. Some are more durable than others but we choose every item to match the overall style of the boy. Variety allows you to try a whole range of items you may never have realised your dog loves.

Not sure what box to go with? We have split them up by size to help you out. This is how we will select appropriate items for each box. Never fear, you can always size up or down if you decide that you need a change. 

– The Uglybox – Tiny Puppers (under 4.5kg) 

– The Uglybox – Small Puppers (4.5kg-10kg)

– The Uglybox – Big Puppers (10kg-25kg)

– The Uglybox – Real Big Puppers (25kg+)

Forget shipping costs when ordering your Uglybox Subscription. We include this in your package deal so technically shipping is FREE. Plus if you get an Uglybox subscription then all other orders you make come with FREE shipping too. 

If you have subscribed to your Uglybox and are unsure how to redeem your FREE shipping on other orders just let us know so we can set you up!

*FREE Shipping is only valid for Australian Subscribers

Easy! Every order made will be fulfilled that month. Then on the 3rd of the following month you will be charged again for that month. If you sign up within 7 days of the 3rd, your won’t be charged again until the 3rd of the following month.

Example:

Sign up on November 10th. Your first payment will come out that day for your first box which will be sent that week. Then your following payment would come out the 3rd of December.

Sign up on November 28th. Your first payment will come out that day for your first box which will be sent that week. Then your following payment would come out the 3rd of January.

Simples.

We send your ‘The Uglybox’ out by the 15th of the month (or closest business day). These can take anywhere from 1-7 business days depending on things like your location, how much your dog hates the postie, etc. It will be sent with tracking so check your emails to see it on route. 

If your ‘The Uglybox’ hasn’t arrived by the 26th of the month or the tracking stopped moving for 5+ days let us know at woof@uglybox.com.au

We currently only take payment for our ‘The Uglybox’-es by credit card. All other payment methods are not compatible with the subscription part of our website.
‘The Uglybox’ is our own take on a subscription box. They are delivered monthly filled will all the best goodies for your dog!

Well we thought naked box would get us the wrong attention. Since launching in 2016 all our boxes at For All Our Pets have been ugly boxes. As of October 1st 2019 we have changed names to Uglybox Shop to truly embrace this.

We are very proud of this, so when wanting to launch our subscription box we could not think of wasting so many resources on just printing a box that will be forgotten about, at best reused for some menial task and at worst sent straight to landfill. 

So we decided to say ‘hell no’ to the trendy, colourful and well wasteful boxes and a big ‘heck yeah’ to our own uglyboxes. They are brown, a little naked and hand stamped when packed. Each one is a little different and just for your dog.

If you have received your box and think next month you would like to size up (or down) to better suit your pup’s needs just let us know and we can make it happen. Email us at woof@uglybox.com.au

Please give us at least a few days before the 3rd of the month to get this ready otherwise you may need to wait until the following month for the change to come into effect.

Subscriptions are cancelled by request. Please give at least 3 business days before the next payment comes which comes out on the 3rd of the month.

Buy your first Uglybox and if you don’t love it we have your back! You can return all the items unused (only pay shipping) for a refund of your original Uglybox or keep the items and we will cancel your subscription. Available to first time subscribers within 14 days of receiving their first box. 

SHIPPING & DELIVERIES

Keeping prices down while delivering the highest quality are what Uglybox Shop is built on. We focus on giving our customers options so they can save as much money as they can. Uglybox Shop only sells and ships to customers in Australia.

When ordering from Uglybox Shop you can get your items a few different ways.

AusPost or Courier Delivery- Most items will be sent by courier or Auspost.

FREE SHIPPING OVER $70!*- Orders over $70 are eligible for FREE shipping.

This will be shown at checkout, (Australian addresses only).

Shipments will be made in most suitable packaging to order. 

Unfortunately we cannot accept responsibility for any order that go missing should they not include signature on delivery or if you give your authority for items to be left at the delivery address.

Uglybox Shop now ships to a select range of international countries. Any import taxes charged on arrival to international customers are liable for payment by the customer.

Delivery of our orders usually takes anywhere from 1 – 10 business days, depending on your location.

This is after they have left our warehouse. Packaging and handling usually takes 1 – 3 business days depending on the item and our work load.

As soon as you complete your order you will get an email confirming your order. 

Once your package has been shipped you will receive an email from the courier to that email and an email from us confirming shipment. Please use the links provided in the email and the tracking number to track where your order is.

Please contact us at woof@uglybox.com.au regarding your order if:

– You have not received an email confirming your order

– You have not received an email with tracking details within 5 days of placing your order

–  Your package has not arrived within 10 days of getting the tracking email

– Your package tracking has not moved in 5 days 

– You have made contact with courier regarding delivery or the shipment and they have not resolved the issue within 2 days

Orders over $70 are eligible for FREE shipping. This will be shown at checkout. 

This is shown at checkout once you enter your address. 

*Australian customers only eligible for FREE shipping

PRODUCTS

Feel free to also email us at woof@uglybox.com.au if you want to make sure you definitely don’t miss out next restock.

ORDERS

If you have received your order and something is not right or there are items missing please email woof@uglybox.com.au within 14 days of receiving your order.

If you have ordered something but it is out of stock we will contact you by telephone to let you know as soon as it was identified. You can decide if you would like to wait for the item, get a similar replacement item or a refund for the item.

We always follow up our telephone calls with an email outlining the discussion to ensure you are happy with your decision. Then we will action your decision once you email us confirmation of this choice. 

This way we keep you safe and in control of your order, plus we always like adding a personal touch. 

WAIT, MY PARCEL ARRIVED AND IT LOOKS LIKE TRASH!

It sure did! Our boxes are ugly but the goods are on the inside. At Uglybox Shop our focus is on great products and service while helping the environment.

We reuse as many boxes as possible to reduce waste (think of all the energy it takes making new boxes, printing them and transporting them to us). When we do buy boxes we support local business who buy and sell used cartons that would usually go to landfill. Sometimes other businesses print too many boxes, change packaging or throw after one use. These all work great and allow us to do our part. 

Some boxes are even too ugly or damaged for us to use. So consider you box special, because it actually made the cut. 

If we do have to buy fresh new boxes, then we stick to boxes made from recycled cardboard. We only use these for a small amount of orders and our “The Uglybox” subscriptions.

Most of our satchels are comPOST packs which are compostable in your home compost! These are great worm food.

RETURNS

Our refund policy is governed by Australian Consumer Law to protect both your the consumer and us the seller. Refunds will be made when goods are defective and are deemed not fit for their intended purpose. To complete your return, we require a receipt or proof of purchase and also proof of defect or issue with the item. Refunds are not given for change of mind, if however Uglybox Shop approves a return or refund due to change of mind or customer error, all delivery fees are non-refundable and administration fees may apply. Return shipping costs of non defective items are at buyers expense. 

If an item you purchased is defective or deemed not fit for its intended use, please email woof@uglybox.com.au within 14 days of receiving the item with as much detail regarding the product and defect. We aim to contact you within 5 business days from receiving your email. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment within a reasonable time. All products are to be used under close supervision by an adult. Uglybox Shop never recommends leaving an item alone with your pet. Nothing is completely indestructible.


Please be aware that returns will not be accepted for any items that have been damaged by your pet. 

GET INVOLVED!

We have our very own Facebook group for customers Uglybox Shop Gang head there now to join in and share the love.

We are on social media 

www.facebook.com/uglyboxshop

Instagram @uglyboxshop

Or join our Facebook group for customers Uglybox Shop Gang to share the love.

Want to get the best updates? Make sure you have signed up to our newsletter so you never miss a beat. 

REDUCE, REUSE AND RECYCLE

Each is a way to decrease your environmental footprint. 

Everything we do can be better managed but most of the time there will still be waste. What we do with this waste is where we can fight for our planet. 

Reduce:

This is just reducing the amount of waste that you use. It can be as simple as changing from single use coffee cups to your own keep cup that you bring with you and wash. Instead of buying lots of little parcels each week maybe buy it all together once a month. 

Reuse:

This is what we do with our uglyboxes. Instead of getting boxes from our suppliers and recycling those, then buying brand new boxes for orders we just reuse our boxes where possible. We also buy boxes to reuse that would of gone to landfill which means we are paying other companies to reduce their waste too. 

You can reuse our boxes too if you or some friends are moving, maybe to store something in the back shed, use underneath some gift wrapping or let your pet destroy it before recycling. This can be done with most items, containers from food, old clothes, the list goes on. 

Recycle:

When you (and your friends, family or local thrift shop) have no use for an item then it is time to recycle. You can recycle with your local council pickup (check their website for dos and don’ts) then anything they can’t take why not check REDcycle and online for collection centers that will take your items. Try to recycle as much as possible before throwing something into your general rubbish bin. 

**If you can reuse first and when there is no further use then recycle, you will be reducing the amount of recycling needed which will have a positive impact on the environment. 

Any unanswered questions? Contact us here